Refund policy

Returns Policy

At Chasing the Sun, we strive to make your shopping experience as enjoyable and hassle-free as possible. If you change your mind about your purchase, we’re happy to accept returns providing your item/s meet the below criteria. Once you have read and agreed to the below terms and conditions, simply log into your customer account via the below link and request a return:

https://shopify.com/28111831174/account 

Return Terms and Conditions

Exclusions:

  • Pre-order & Sale Items: These items are final sale and cannot be returned unless faulty. Please choose carefully. This includes during store wide sales.
  • Hygiene Products: Teethers, swimwear, dummies/pacifiers, headbands, and beanies cannot be returned unless faulty.

Change of Mind Returns

  • Returns for change of mind or incorrect sizing are eligible for store credit only. Refunds are not offered for change-of-mind returns.
  • Return requests must be submitted through your customer account within 14 days of the order date or, for postal orders, within 14 days of the tracked delivery date.
  • Returns are only accepted on eligible full-priced items. Sale and pre-order items are final sale unless faulty.
  • All returns must be approved by Chasing the Sun Store before being sent back.

Return Process & Strict 14-Day Return Deadline

IMPORTANT: RETURN APPROVAL DOES NOT EXTEND THE 14-DAY RETURN WINDOW.

Once your return request has been approved, the item(s) must be returned either in person or posted using a tracked postal service within 14 days of the original tracked delivery date.

Approval of a return does not restart, pause or extend this 14-day period. For example, if your return is approved but you wait until one month later to post or bring the item(s) back, the return will not be accepted.

  • Return postage: All return postage costs are the customer’s responsibility. A tracked postal service must be used, and items must be securely packaged.
  • Proof of postage: Email your tracking number to hello@chasingthesunstore.com.au once your return has been posted. The tracking number must confirm that the item(s) were lodged within the 14-day return window.
  • In-person returns: Eligible approved returns may also be brought back in person within the same 14-day period.
  • Processing time: Once the returned item(s) have been received and inspected, please allow up to five business days for us to process your return and issue your store credit.
  • Store credit: Your credit note will be available in your customer account and at checkout when logged in. Store credit does not expire.

Returns that do not meet these conditions may be declined, except where a different outcome is required under Australian Consumer Law.

Faulty Items

If you believe an item is faulty, please contact hello@chasingthesunstore.com.au as soon as possible so we can assess the issue and arrange the appropriate next steps.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to consumers under Australian Consumer Law.


Thank you for shopping with us!

_____________________________________________________________________

 

Why we don’t offer refunds for change of mind/ incorrect sizes:

As small business, we strive to provide quality products and excellent customer service. However, we do not offer refunds for change of mind/ in correct sizing due to several reasons:

1. Transaction Fees: Each transaction we process incurs non-refundable fees from payment providers. When a refund is requested for change of mind, we are still responsible for covering those fees, which impacts our ability to maintain affordable prices for all our customers.

2. Packing and Handling Costs: Preparing and shipping each order requires time, effort, and resources. This includes the cost of materials and labor involved in securely packaging your items to ensure they arrive safely. These costs are already factored into our pricing, and issuing a refund for a change of mind doesn’t recover those expenses.

3. Inventory Management: As a small business, each piece of inventory is valuable. When items are returned due to a change of mind, it can disrupt our inventory flow, affect stock levels, and potentially lead to excess inventory that we may not be able to resell.

We appreciate your understanding and support as a small business. We encourage our customers to make thoughtful purchases and are always here to answer any questions before you place an order to ensure you find the perfect item.

 

SALE TERMS & CONDITIONS

 

1. Offer Duration

  • Discounts and promotional codes are only valid during advertised sale period and cannot under any circumstance be backdated or extended.

 

2. Discount Details

  • Prices as marked
  • Some new release products are excluded from this promotion 
  • Offer cannot be combined with any other discounts, promotions, or rewards.

 

3. Stock Availability

  • All items are available while stocks last.
  • Adding items to your cart does not reserve them.

 

4. Order Changes & Customer Errors

  • No changes can be made to orders once they have been placed.
  • This includes changes to:
    • Items
    • Sizes
    • Colours
    • Discounts
    • Shipping details
  • Please ensure all order information is correct before completing payment.

 

5. Refunds, Returns & Exchanges

  • Our Risk Free Return Policy does NOT apply during Sales.
  • No refunds or exchanges are permitted for change of mind on any sale items.
  • No returns will be accepted for incorrect choice, ordering mistakes, or change of mind.
  • Faulty items will be assessed in line with Australian consumer law.

 

6. Back-Dating & Code Application

  • Discount codes must be applied at checkout.
  • The promotion cannot be back-dated under any circumstances.
  • We cannot apply discount codes after an order has been submitted.

 

7. Shipping & Processing Times

  • Please allow additional processing time due to high order volumes and moving warehouse 
  • Please select express post for fastest delivery method or reach out before purchasing if urgent.

 

8. General Conditions

  • The offer is non-transferable and cannot be redeemed for cash.
  • By participating in this promotion, customers agree to all terms and conditions stated above.