Commonly Asked Questions
As long as your items were not on sale/preorder, you can most definitely return them! Please see the following link for full terms and conditions of a return.
https://www.chasingthesunstore.com.au/policies/refund-policy
Do you sell gift cards?
We certainly do. These are automatically emailed to the email address provided by the customer. This makes it an easy, fuss free, experience. Please note our gift cards have no expiry date. Follow link to purchase:
https://www.chasingthesunstore.com.au/collections/gift-cards
Do you have Gift Registries?
Yes we do. Please follow link:
Do you offer local pick up free of charge?
We certainly do. Local pick up is contactless from Anna Bay. And can be collected any day/ time of the week. Local Pick up is usually ready within 24 Hours. However, same day/ urgent pick up can usually be organised via email or instagram DM.
Which postal service do you use?
We use Aus Post for all of our parcels, both international and domestic. Should you require your parcel urgently, please select Express Shipping. Our orders are collected daily by our Aus Post Couriers.
How quickly can I expect my order to be dispatched?
We pride ourselves on our quick turn around time and typically get orders posted same day/ next day in line with courier morning pick up times. If you need your order urgently l, please select Express Postage as priory is given to those orders. However, during sales and new releases please expect a longer dispatch time due to high order volumes (up to 4 days). If unsure please contact us via email or DM and we will endevour to get your order out ASAP.
Do you take on influencers/ brand reps or Collaborations?
Yes we do. These are usually held as an expression of interest on our Instagram page every 3 mnths (seasonal). If you would like to work with us, we suggest giving us a follow on Instagram and getting to know us there! We don’t respond to email collaboration requests for risk of scam links.
Do you have a rewards program?
We have a VIP facebook Page which offers a storewide 15% OFF VIP discount 24/7 (some coditions may apply). To join our VIP Group please follow the link attached:
Do you offer early access for new drops?
For select new drops we offer early access to our VIP email subscribers and Face Book VIP group. Sign up to be in the know!